- Returns Policy
1. FAULTY PRODUCTS
a) Products that are faulty must be returned within the manufacturers' warranty period which is usually 12 months.
b) The complete product must be returned unless, if agreed by the Company, a specific part may be returned.
c) Products within the manufacturers' specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company.
West Midland Electrics does not accept liability for indirect or consequential loss.
2. NON-FAULTY GOODS
a) Products must be complete and in their original packaging with any instruction leaflets.
b) Products must be returned within 28 days of receipt.
c) Refunds for any products not required are at the discretion of the Company.
d) Non-standard products that have been ordered specially cannot be refunded under any circumstances.
e) Customers are responsible for covering the cost of and arranging returns of non faulty goods.
f) Handling charges apply to all home lighting products.