IMPORTANT – Good supplied as ordered and returned for credit must be accompanied by an Invoice Number. We reserve the right to retain such sums as equal to the value by which the goods have diminished as a result of handling by you, the consumer, beyond what is necessary to establish the nature, characteristics and functioning of the goods. You will be liable for the cost of return of goods and costs of services provided during the cancellation period, or deduction for use. Special orders cannot be returned for credit or exchange

1. FAULTY PRODUCTS

a) Products that are faulty must be returned within the manufacturers' warranty period which is usually 12 months.
b) The complete product must be returned unless, if agreed by the Company, a specific part may be returned.
c) Products within the manufacturers' specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company.

West Midland Electrics does not accept liability for indirect or consequential loss.

2. NON-FAULTY GOODS

a) Products must be complete and in their original packaging with any instruction leaflets.
b) Products must be returned within 28 days of receipt.
c) Refunds for any products not required are at the discretion of the Company.
d) Non-standard products that have been ordered specially cannot be refunded under any circumstances.
e) Customers are responsible for covering the cost of and arranging returns of non faulty goods.
f) Handling charges apply to all home lighting products.

3. PROCEDURE FOR RETURNING FAULTY PRODUCTS TO West Midland Electrics (or requesting a replacement).

Please contact the branch that supplied the goods and have ready the following information:

a) The invoice number
b) The date of purchase
c) The product code(s)
d) The reason for returning the products

You will be advised of how the products will be exchanged or of the issue of a refund.

4. SHORT OR NON-DELIVERY

If you experience a short or non delivery, please contact the branch that supplied the goods and have ready the following information:

a) The invoice number
b) The date of purchase
c) The product code(s)

Our sales advisers will investigate the problem and refer back to you as soon as possible.