IMPORTANT – We kindly remind you that in order to facilitate the return of goods for credit, it is imperative to include the relevant Invoice Number. As the consumer, please be aware that we retain the right to retain sums equivalent to the value by which the goods have diminished due to excessive handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the responsibility for the costs associated with returning the goods, as well as any expenses incurred for services provided during the cancellation period or deductions for usage. Furthermore, please note that special orders are ineligible for return, credit, or exchange.


a) Faulty products must be returned within the manufacturers' warranty period, typically 12 months.
b) The complete product should be returned unless the Company has agreed to accept the return of a specific part.
c) Products within the manufacturers' specified warranty period will be repaired, replaced, or refunded at the Company's discretion.

West Midland Electrics shall not be held liable for any indirect or consequential loss.


a) Non-faulty products must be returned in their original packaging, complete with any instruction leaflets.
b) Products must be returned within 28 days of receipt.
c) Refunds for unwanted products are at the discretion of the Company.
d) Non-standard products that have been specially ordered cannot be refunded under any circumstances.
e) Customers are responsible for the cost of and arrangement of returns for non-faulty goods.
f) Handling charges are applicable to all home lighting products.

3. PROCEDURE FOR RETURNING FAULTY PRODUCTS TO West Midland Electrics (or requesting a replacement).

To return faulty products or request a replacement, please contact the branch from which the goods were supplied and provide the following information:

a) Invoice number
b) Date of purchase
c) Product code(s)
d) Reason for returning the products

You will be informed of the exchange process or the issuance of a refund.


In the event of a short or non-delivery, please contact the branch that supplied the goods and have the following information ready:

a) Invoice number
b) Date of purchase
c) Product code(s)

Any shortages, non-deliveries or discrepancies MUST be reported to the branch within 7 days. West Midland Electrics will not be responsible for issues reported after this period.