1. If I place a large order for a specific item, am I eligible for a discount?
All our products are already offered at a full discount to provide optimal value to our customers. However, if you require a substantial quantity of a specific product, we kindly request you to get in touch with us via our contact channels. Our team will be delighted to discuss your requirements and explore potential options.
2. Is it possible to make amendments to my order once it has been placed?
Once an order has been placed, it is promptly transmitted to our warehouse for immediate processing and subsequent delivery. This streamlined process ensures efficient handling; however, it also means that amendments or modifications to the order cannot be accommodated. We appreciate your understanding in this matter.
3. Which payment cards are accepted for transactions?
WME accepts various Credit and Debit Cards to facilitate smooth transactions. The following cards are accepted:
4. Can I request delivery to an alternate address for my order?
During the order placement process, you have the flexibility to specify an alternative delivery address.
We strive to prioritize the safety and security of our valued customers, and therefore, all orders are subject to standard security checks.
It is important to note that Delivery Restrictions may be applicable to certain addresses.
5. What is the procedure if I am unavailable to receive the delivery when it arrives?
For all deliveries, a signature upon receipt is mandatory. If you have provided us with your mobile number, you will receive a complimentary text message around 7 am on the day of delivery. This message will contain details such as the estimated 1-hour delivery time slot, the name of the driver, and a link to live tracking, enabling you to monitor the progress of your parcel.
In the event that no one is available to sign for the parcel, our couriers will leave a 'we missed you' contact card, providing instructions on the subsequent actions to be taken. Whenever feasible, our drivers will endeavor to leave the parcel with a neighbor or at a local Post Office. If these alternatives are not suitable, a redelivery attempt will be made on the following day.
After two unsuccessful delivery attempts, it will be necessary for you to contact the courier using the details provided on the contact card. This will enable you to arrange either collection or schedule a new delivery date. Furthermore, if you have provided a mobile number, a confirmation text message will be sent to notify you of these arrangements.
6. Are deliveries to countries outside of the United Kingdom available?
We are delighted to offer delivery to other countries within the European Union (EU). For tailored shipping quotes to all EU countries, please reach out to us.
Our team will be pleased to provide you with a bespoke shipping quote aligned with your specific destination.