One of the great features of the Ajax security system is how easily it lets you share access with family members, staff, tenants, or trusted tradespeople. Whether you're managing a smart alarm at home or securing a commercial site, knowing how to add users to your Ajax alarm ensures everyone who needs access has it, without compromising security.
In this guide, we’ll walk you through the simple steps to add new users via the Ajax app, explain the difference between user roles, and show how to manage access securely.
🔐 Looking to build or upgrade your setup? Explore Ajax Security Systems at WME.
📱 What Do Ajax Users Have Access To?
When you add someone to your Ajax system, they can:
- Arm or disarm the system
- Receive push alerts or system notifications
- View activity logs
- Control devices (like smoke detectors, sirens, or smart plugs)
- Use automation rules if enabled
You can control what level of access they have and remove or change permissions at any time.
🛠️ How to Add Users to Ajax Alarm Using the Mobile App
To add users, you’ll need:
- The Ajax app (iOS or Android)
- Admin access to your Ajax Hub
- The user’s mobile number or Ajax account email
🔹 Step 1: Open the Ajax App
- Launch the Ajax Security System app on your phone
- Select your Hub from the home screen
🔹 Step 2: Go to “Users”
- Tap the settings gear icon (⚙️)
- Select Users → Add User
🔹 Step 3: Send an Invite
- Enter the new user's phone number or email address
- They must have the Ajax app installed on their phone
- Tap Send Invitation
The user will receive a notification and must accept the invite on their device to be linked.
👥 Understanding Ajax User Roles
Ajax lets you assign different levels of control:
| Role | Permissions |
|---|---|
| Admin | Full control over the system, users, devices, and settings |
| User | Can arm/disarm and view alerts, but can’t change settings or add devices |
| PRO Installer | Access limited to system setup and diagnostics (can be revoked at any time) |
✅ You can also set custom names and permissions for each user.
🔄 How to Remove or Edit Users on Your Ajax Alarm
To change access:
- Go to Settings → Users
- Tap on the user you want to edit
- Adjust permissions or tap Remove User
🔧 Great for landlords, Airbnb hosts, or managing temporary access for tradespeople.
🔐 Optional: Add Access via RFID Tags or Keypads
If the user doesn’t want to use the app, you can add physical access via:
- Ajax KeyPad Plus with RFID tags
- Ajax Pass or Tag (tap-and-go access)
- Set up codes per user for tracking and logs
🛒 Find them in our Ajax Security Systems collection
📲 Why Sharing Access Matters
Adding users to your Ajax system allows:
- Families to manage home security together
- Employees to enter sites securely
- Cleaners, trades, or deliveries to access temporarily
- Log tracking of who armed/disarmed and when
Ajax sends real-time alerts for all user activity, so you stay in control no matter how many users are connected.
❓FAQs
Q: Can multiple users get alerts from the same system?
Yes, each user can receive alerts and notifications once added.
Q: Do I need to give someone my login to let them use Ajax?
No, use the “Add User” feature. Never share your login for security reasons.
Q: Can I add users who don’t live with me (e.g. a neighbour)?
Yes, anyone with the Ajax app can be added as a user with your permission.
Q: Can I limit what users can do?
Yes, Ajax lets you set individual permissions, roles, and device access for each user.
Adding users to your Ajax alarm system is fast, secure, and incredibly flexible, whether you want to give your partner full access or allow a tradesperson to enter safely during working hours.
With just a few taps in the app, you can expand access while keeping full control.
👉 Ready to upgrade your system or add new users?
🔐 Explore Ajax Security Systems now at WME – including smart hubs, keypads, access tags and more.