Returns Policy
Returns Accepted within 28 Days of Delivery
WME has been providing everything electrical since 1975. As the UK’s go-to electrical online store for trade, retail, and more, customer satisfaction is at the heart of everything we do. Please review our returns policy below for clear guidance on how to proceed if you need to return products.
Faulty or Defective Items
If a product you have purchased develops a fault within the manufacturer’s warranty period (usually 12 months), you can return it for inspection.
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Warranty Period: Typically 12 months from the date of purchase.
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Returns Procedure:
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The complete product must be returned unless explicitly agreed otherwise.
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Once returned and inspected, the product will be repaired, replaced, or refunded at our discretion.
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Return Costs: If your product is verified as faulty, we may cover the return shipping costs. Please contact us before returning any faulty item.
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Liability: West Midland Electrics does not accept liability for indirect or consequential losses.
Non-Faulty Items (Change of Mind)
We accept returns for non-faulty products within 28 days of delivery, provided the products meet the following conditions:
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Condition: Products must be unused, complete, in their original packaging, and accompanied by all instructions and accessories.
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Special Orders: Items specifically ordered, customised, or personalised cannot be returned unless faulty.
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Return Shipping: Customers are responsible for arranging and covering the return shipping costs for non-faulty products.
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Handling Charges: Please note that handling charges apply specifically to home lighting products returned as non-faulty.
Refund Processing
All refunds will be issued via your original payment method within 5–7 business days after receiving and inspecting the returned products. We reserve the right to deduct amounts from your refund equal to any diminished value resulting from unnecessary handling beyond inspecting the nature, characteristics, and functioning of the goods.
How to Initiate a Return
To initiate a return, please contact our customer support team or the branch that supplied the goods, providing the following details:
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Invoice Number
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Date of Purchase
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Product Code(s)
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Reason for Return
Our team will provide clear guidance on the next steps, including instructions for packaging and returning your item.
Contact Information:
📞 Phone: 0121 523 4987
📧 Email: online@wmestore.co.uk
Short or Non-Delivery Issues
If your order has been delivered short or not delivered at all, please contact the branch that supplied your goods immediately, providing:
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Invoice Number
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Date of Purchase
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Product Code(s)
Our sales advisors will promptly investigate and update you on the issue.
Items Not Eligible for Return
The following products cannot be returned unless faulty or damaged:
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Specially ordered or customised items
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Personalised products
Our Address
Should you need to return items, or contact us directly, please use the following address:
WME ONLINE LTD
7 Villa Road,
Handsworth,
Birmingham,
England,
B19 1BH
Registered Company Number: 16176936
Thank you for choosing WME – Your Trusted Electrical Partner since 1975.
