Privacy Notice

WME ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and safeguard your personal data when you visit our website or make a purchase from us.

1. Introduction

This Privacy Notice outlines:

• What personal data we collect about you
• How we obtain your personal data
• How we use your personal data
• Your rights concerning your personal data
• How to contact us regarding your personal data

2. Data We Collect About You

2.1 Personal Identification Information

• Contact Details: Name, address, email address, and phone number.
• Account Information: Username and password for your WME account.

2.2 Transaction Data

• Purchase History: Details of products you have purchased from us.
• Payment Information: Credit or debit card details and other payment-related information.

2.3 Technical Data

• Device Information: IP address, browser type, and operating system.
• Usage Data: Information about how you use our website, products, and services.

2.4 Marketing and Communication Data

• Preferences: Your preferences in receiving marketing from us.
• Communication: Records of your communications with us, including emails and phone calls.

3. How We Collect Your Data

• Direct Interactions: When you fill out forms, create an account, or communicate with us.
• Automated Technologies: Through cookies and similar tracking technologies when you use our website.
• Third Parties: From analytics providers, advertising networks, and search information providers.

4. How We Use Your Data

4.1 To Fulfill Contracts

• Order Processing: To process and deliver your orders.
• Payment Management: To manage payments, fees, and charges.

4.2 To Provide Customer Support

• Service Communication: To respond to your inquiries and provide after-sales support.
• Care Plan Benefits: To administer benefits associated with the WME Care Plan.

4.3 For Marketing Purposes

• Promotions: To inform you about special offers, products, and services.
• Personalisation: To tailor marketing communications based on your preferences.

4.4 To Improve Our Services

• Analytics: To analyse usage and improve our website, products, and services.
• Feedback Collection: To request feedback on our products and services.

4.5 Legal Obligations

• Compliance: To comply with legal obligations.
• Fraud Prevention: To prevent and detect fraud and other illegal activities.

5. Legal Basis for Processing Data

We process your personal data based on:

• Consent
• Contractual Necessity
• Legal Obligation
• Legitimate Interests

6. Data Retention

We retain your personal data only as long as necessary for legal, accounting, or reporting purposes.

7. Data Sharing and Disclosure

• Service Providers
• Legal Authorities
• Business Transfers

8. International Transfers

Your data may be transferred outside the EEA with appropriate safeguards.

9. Data Security

We implement security measures to protect your data.

10. Your Rights

• Access
• Correction
• Erasure
• Restriction
• Portability
• Objection
• Withdraw Consent

11. Third-Party Links

Our website may contain links to third-party sites.

12. Contact Information

If you have any questions:

• Email: Sales@wmestore.co.uk
• Phone: 0121 523 4987
• Address: 7 Villa Road, Birmingham, B19 1BH

13. Changes to This Privacy Notice

We may update this Privacy Notice periodically.