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FAQ

We’ve tried to cover everything within this section but do understand that you may have other queries. Please feel free to email or call us.


1. I'm ordering a high quantity of an item, can I get a discount?

All of our products are already fully discounted for our customers, however, if you require a high quantity of a particular product, please Contact Us to discuss your requirements.

2. Can I amend my order?

Once you’ve placed an order, your order is sent immediately to our warehouse to process for delivery, meaning amendments cannot be made.

3. What payment cards do you accept?

WME accept the following Credit and Debit Cards.

Payment options

4. Can I have my order delivered to a different address?

You can enter a new delivery address while you are placing an order.

To protect our customers all orders are subject to standard security checks.

Delivery Restrictions apply to some addresses.

5. What happens if I am not in when the delivery arrives?

All orders will require a signature on delivery. If you have supplied your mobile number you will receive a free text message around 7am on the day of delivery informing you of an estimated 1 hour time slot, the name of the driver and a link to live tracking so you can follow your parcels progress.

However, if no one is available to sign for the parcel, the couriers will leave a 'we missed you' contact card with details of what actions will be taken. Where possible the driver will attempt to leave with a neighbour or a local Post Office. If this is not appropriate they will attempt to deliver the order the following day.

After two failed attempts you will need to contact the courier using the details on the contact card to arrange collection or a new delivery date. If a mobile number has been provided, a text message will also be sent confirming this.

6. Can I get delivery to countries outside of the UK?

We are able to deliver to other countries within the EU.

For all EU countries please contact us for a bespoke shipping quote.


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