Shipping policy

All orders will require a signature on delivery. If you have supplied your mobile number you will receive a free text message around 7am on the day of delivery informing you of an estimated 1 hour time slot, the name of the driver and a link to live tracking so you can follow your parcels progress.

However, if no one is available to sign for the parcel, the couriers will leave a 'we missed you' contact card with details of what actions will be taken. Where possible the driver will attempt to leave with a neighbour or a local Post Office. If this is not appropriate they will attempt to deliver the order the following day.

After two failed attempts you will need to contact the courier using the details on the contact card to arrange collection or a new delivery date. If a mobile number has been provided, a text message will also be sent confirming this.