Who this is for
For the installer — this is the media player box supplied under Dahua Technology part number DS04-AI400. Specify it by that part number.
The entries in the specification table are the ones held against this part number. Anything not listed there is not stated by us, and should be confirmed against the manufacturer's own documentation.
In plain English: this is a media player box made by Dahua Technology. The part number DS04-AI400 is the manufacturer's own code for this exact version of it.
Similar-looking items in the same family often differ only by a suffix on that code. If you are replacing something, match the code rather than the picture.
Buying this in the UK
We are a UK supplier and this media player box is sold and shipped from the UK. Prices are shown in pounds sterling.
This item is non-returnable, excluding faulty goods. That restriction comes from the manufacturer's own terms for this line.
We do not quote a warranty term for this part. Every supplier-stated term we have checked against the manufacturer's own document has turned out to be wrong, so we would rather say nothing than say something we cannot stand behind.
Ask us and we will check it for you. Your statutory rights are unaffected.
Stock on this line moves, and lead times move with it. Ask us for the current position before you commit to a date on site.
Questions we get asked
Is this the exact media player box I have been quoted? Check the manufacturer part number DS04-AI400 against your quote. That code is the only reliable identity for this item.
Is there a datasheet? Yes — the documentation attached to this listing was checked and names this exact part number. Documents that named only the family, or a different item, are not attached.
Can you check compatibility for us? Ask before you order and we will check it against the manufacturer's own documentation. We do not state compatibility that the record does not carry.
Why does the listing not answer every question? Because the specification held against DS04-AI400 answers some questions and not others. We would rather leave a gap visible than fill it with something we cannot show you.
What if I order the wrong version? Tell us the installation you are matching and we will work back to the part number with you. That is a faster conversation than a return.
Do you hold this in stock? Availability on this line changes through the week, so the honest answer is to ask us on the day. We will give you the current position rather than a general one.
